Terms and Conditions
Last updated: 17 October 2026
These Terms and Conditions apply to services supplied by Nick de la Force, a sole trader (“I”, “me” or “my”). They form the basis of the agreement between me and the person or organisation purchasing my services (“you” or “the client”).
Please read these terms before booking or purchasing a service. By confirming a booking or accepting a proposal, you agree to these terms, together with any specific scope, fees and arrangements agreed in writing.
1. My details
Service provider: Nick de la Force, sole trader
Business address: [Insert business address]
Email: [Insert contact email]
VAT registration: [Insert details if applicable, or remove this line]
2. Services
I provide creative and professional services that may include:
Video production and related production services.
Content strategy and creative consultancy.
Video concepts, ideation and development.
Script reviews, script doctoring and feedback.
Production planning and practical execution support.
Presenting, directing and content creation training.
Workshops, consultations and other agreed creative services.
The precise services, deliverables, timescales and fees will be set out in the relevant booking confirmation, proposal, quotation or other written agreement.
Any work outside the agreed scope may incur additional fees. I will discuss and agree these with you before undertaking the additional work wherever reasonably practicable.
3. Bookings and payment
A booking is confirmed when I have accepted it and communicated confirmation to you in writing, or when another booking process expressly confirms acceptance.
Fees, payment deadlines and any deposit requirements will be stated in the relevant proposal, quotation, invoice or booking information.
Unless otherwise agreed in writing:
Invoices must be paid by the stated due date.
Work may be withheld or suspended if payment is overdue.
Additional work outside the agreed scope may be charged separately.
Any applicable taxes will be handled in accordance with the law.
For projects involving deposits, staged payments or milestone payments, the payment schedule agreed in writing will apply.
If a payment is overdue, I may suspend work after giving reasonable notice where appropriate. Any resulting delay to the project may affect the agreed delivery schedule.
4. Starting and delivering services
The start of a service depends on the type of booking.
For a consultation, training session or workshop, delivery normally begins when the session starts.
For script reviews, consultancy, preparation or other work carried out outside a live session, delivery may begin when I start the agreed preparation, research, review or other substantive work.
For video production and ongoing projects, delivery may begin when I start carrying out the agreed production, planning, development or other project work.
Where applicable, I will make clear before booking when a service is expected to begin, including where work may start before a scheduled meeting or delivery date.
5. Cancellations, refunds and the start of work
5.1 General refund policy
Once I have started delivering a service, payments are generally non-refundable, except where a refund is required by law or expressly agreed by me in writing.
If you cancel after delivery has begun, I will not ordinarily refund amounts relating to services already delivered or work already completed.
For ongoing projects, any amount due following cancellation will take account of the work completed, services supplied and any applicable contractual or statutory rights. Where appropriate, I may also charge for work already undertaken or costs and commitments that cannot reasonably be recovered, provided that the charge is lawful and consistent with the agreement.
Nothing in this policy means that all payments are automatically forfeited whenever a service starts. Any cancellation charge or amount retained must be consistent with applicable law.
5.2 Statutory cancellation rights
If you are a consumer and book a service at a distance, such as online or by telephone, or away from my business premises, you may have a statutory right to cancel within 14 days of entering into the contract, subject to applicable law.
If you ask me to begin delivering a service during that cancellation period, I may require your express request before starting. If you subsequently cancel within the statutory period, you may be required to pay a proportionate amount for the service supplied up to the point of cancellation, where the law permits this.
Your right to cancel may end once the service has been fully performed within the statutory conditions, including where the required prior consent and acknowledgement have been obtained.
I will provide any cancellation information, request for early commencement and acknowledgement required by law where applicable.
Nothing in these terms removes or restricts any statutory cancellation right that applies to you.
5.3 Cancellation by the client
If you need to cancel or reschedule a consultation, training session, workshop or other booking, please contact me as soon as possible.
Any specific cancellation or rescheduling arrangements agreed at the time of booking will apply, subject to your statutory rights.
For production projects or other work already in progress, cancellation may result in payment being due for work already completed and any lawful, agreed and unrecoverable commitments made for the project.
5.4 Cancellation by me
If I need to cancel a booking, I will notify you as soon as reasonably practicable and, where possible, offer an alternative date or arrangement.
If I am unable to deliver a service for which you have paid, I will refund any amount due for services not supplied, subject to applicable law and any alternative arrangement agreed with you.
6. Client responsibilities
You agree to provide the information, materials, approvals, feedback and access reasonably required for me to deliver the agreed service.
You are responsible for ensuring that any materials you provide, including footage, images, music, scripts, logos and other content, may lawfully be used for the intended purpose.
Delays in supplying materials, providing feedback or approving work may affect delivery dates. Where this happens, I will discuss any necessary changes to the schedule with you.
Unless otherwise agreed, you are responsible for the accuracy of information and claims supplied for inclusion in content.
7. Changes to the scope of work
The agreed scope of work is the basis on which the fee and schedule are calculated.
Requests for additional deliverables, substantial changes in direction, extra revisions or work beyond the original brief may require an additional fee and revised delivery dates.
I will explain any material changes to the cost or scope and seek agreement before proceeding with additional chargeable work.
8. Deliverables, revisions and approvals
The deliverables, format, delivery method, timescale and any included revisions will be specified in the relevant proposal or booking agreement.
Unless otherwise agreed, revisions are limited to those included in the agreed scope. New concepts, substantial changes to approved work or additional deliverables may be charged separately.
You are responsible for reviewing deliverables and raising any concerns within a reasonable period. Approval of a deliverable confirms acceptance of the work for the purposes of the agreed project, without limiting any statutory rights you may have.
I will use reasonable care and skill in providing my services.
9. Intellectual property and usage rights
Each party retains ownership of intellectual property it owned before the project.
Unless otherwise agreed in writing, ownership of my pre-existing materials, methods, templates, processes, know-how and working files remains with me.
Any licence or transfer of rights in project-specific deliverables will be set out in the relevant proposal or written agreement. Where a project-specific licence is agreed, its permitted uses, duration, territory and any restrictions will be governed by that agreement.
Unless expressly included in the agreed deliverables, raw footage, source files, editable project files and unused materials are not automatically included in the fee.
You are responsible for obtaining appropriate rights and permissions for materials you supply. I will be responsible for permissions relating to materials I supply to the extent agreed as part of the service.
10. Portfolio and promotional use
10.1 Corporate clients
For corporate clients, the use of completed work, extracts, stills, project descriptions, names, logos or other project materials in my portfolio, showreel, website, social media or other promotional materials will be subject to the permissions and restrictions set out in our project agreement or otherwise agreed in writing.
Where a project agreement prohibits or restricts portfolio use, those agreed restrictions will apply.
10.2 Individual clients
When an individual books my services, I may use work created as part of the service, including relevant extracts, stills and examples of the finished work, in my portfolio, showreel, website, social media and other promotional materials to demonstrate and promote my services.
This permission forms part of the booking terms. Individuals who do not wish their work to be used in this way may opt out by selecting the portfolio-use opt-out checkbox provided during the booking process. Where an individual opts out, I will not use their project work for portfolio or promotional purposes.
If the opt-out option is not presented as part of the booking process, or if a separate written agreement provides otherwise, portfolio use will be subject to any applicable agreement and legal requirements.
Portfolio use will not extend to confidential information or unrelated personal material. I will also respect applicable legal restrictions and third-party rights.
Any specific written agreement relating to confidentiality or portfolio use for an individual project will take precedence over this general provision.
10.3 Permissions and third-party material
Portfolio permission does not automatically grant rights to use material belonging to third parties or remove the need for any separate consent required by law. Where work features identifiable people, private information, confidential material or third-party intellectual property, additional permissions or restrictions may apply.
11. Storage and retention of project materials
Unless otherwise agreed in writing, I do not guarantee indefinite storage of footage, project files, working documents or other project materials after delivery.
You should download and securely retain the final deliverables and any files expressly included in the agreed delivery.
If you require long-term storage, archiving or later access to project files, please arrange this with me in advance. Any additional storage or retrieval service may incur a fee.
12. Confidentiality and data protection
I will take reasonable steps to protect confidential information supplied to me in connection with a project and will use it for the purposes of providing the agreed services, except where disclosure is authorised or required by law.
I will handle personal data in accordance with applicable data protection law and my Privacy Policy.
You should avoid sending sensitive personal information unless it is necessary for the service and appropriate arrangements have been agreed.
13. Results and professional advice
My services are intended to provide creative support, practical guidance and professional expertise. However, I cannot guarantee particular commercial results, audience engagement, view counts, sales, business growth or other outcomes unless a specific guarantee is expressly agreed in writing.
Recommendations and training are provided in good faith based on the information available at the time. You remain responsible for decisions about how to apply that advice and for the use you make of the resulting work.
14. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
This includes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Where you are a consumer, nothing in these terms affects your statutory rights, including your rights in relation to services not performed with reasonable care and skill.
To the extent permitted by law, I will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.
Where you are contracting in the course of business, any additional liability limits should be agreed in writing and interpreted subject to applicable law.
15. Events outside my reasonable control
Neither party will be responsible for a delay or failure to perform an obligation to the extent that it is caused by circumstances beyond their reasonable control.
This may include serious illness, extreme weather, fire, transport disruption, government restrictions, power or network failures, or other unforeseen events that make performance impracticable.
The affected party will notify the other as soon as reasonably practicable and take reasonable steps to reduce the impact.
If the circumstances materially affect the project, the parties will discuss a reasonable adjustment to the schedule or arrangements. Any refund or payment due on cancellation will remain subject to the agreement and applicable law.
16. Complaints and resolving disputes
If you are unhappy with any aspect of a service, please contact me at [Insert contact email], explaining the issue and the outcome you are seeking.
I will make reasonable efforts to understand the concern and resolve it fairly.
These terms do not prevent either party from exercising any legal rights available to them.
17. Changes to these terms
I may update these terms from time to time. The terms applicable to an existing booking will normally be those agreed when the contract was formed, unless a change is mutually agreed or required by law.
Any specific written agreement or proposal for a project will take precedence over these general terms to the extent that it expressly varies them.
18. Governing law
These terms are governed by the law of England and Wales, subject to any mandatory legal protections that apply to consumers resident elsewhere.
Any dispute will be dealt with by the courts with appropriate jurisdiction, subject to applicable consumer rights.
19. Consumer cancellation form
Where a statutory cancellation right applies and a cancellation form is required, you may use the following wording to notify me of your cancellation.
To: Nick de la Force, [Insert business address], [Insert contact email]
I hereby give notice that I cancel my contract for the supply of the following service:
Service booked: ____________________
Date booked: ____________________
Name: ____________________
Address: ____________________
Date: ____________________
Please send the completed form to the email or postal address above.
This form is intended for use where a statutory cancellation right applies. It does not replace any cancellation instructions or information that must be provided before booking.
These terms should be read alongside the relevant service proposal or booking confirmation and my Privacy Policy. They do not replace any service-specific agreement that has been expressly agreed in writing.